Welcome to HOMCOM Sales Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, our friendly customer service team is always happy to help at [email protected].

About Our Products

What types of furniture does HOMCOM Sales Store offer?
We specialize in affordable, stylish furniture for home and office spaces. Our collections include chairs, desks, dining chairs & benches, dining tables, end & side tables, and ergonomic office chairs – all designed with both aesthetics and functionality in mind.
How is the quality of your furniture?
We pride ourselves on offering quality furniture at affordable prices. Each piece is carefully designed and constructed to provide both durability and style. Our customers consistently praise how our products combine value with excellent craftsmanship.
Do you offer assembly services for your furniture?
Currently, we don’t offer assembly services. However, all our furniture comes with clear, easy-to-follow instructions, and most pieces are designed for straightforward assembly.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient shipping options:
– Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
– Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)
Both options include careful packaging and full tracking.
How long does order processing take?
We typically process and ship orders within 1-2 business days from our Indianapolis warehouse. You’ll receive a confirmation email with tracking information once your order ships.
Do you ship internationally?
Yes! We serve customers worldwide, though some remote areas (particularly in Asia) may be excluded from delivery. If you’re unsure about delivery to your location, please contact us before ordering.
Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number and can monitor your package’s progress every step of the way.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, simply contact our customer service team at [email protected] to initiate the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll cover all return expenses.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payments & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect all your personal and payment information. Your security is our top priority.
Do you offer installment payment options?
Currently, we don’t offer installment plans. All purchases must be paid in full at checkout.

Customer Service

How can I contact customer service?
Our Indianapolis-based team is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your customer service hours?
Our team is available Monday through Friday, 9 AM to 5 PM EST. Emails received outside these hours will be answered the next business day.
Do you have a physical store I can visit?
Currently, we operate exclusively online through our website at deskfurnisales.com. This allows us to keep our prices competitive while offering convenient delivery to your doorstep.

Still have questions? We’re here to help! Contact us at [email protected] and we’ll be happy to assist you.