At HOMCOM Sales Store, we’re committed to your complete satisfaction with our stylish and affordable furniture for home and office. If you’re not entirely happy with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • The item must be in its original condition – unused, unassembled, and with all original packaging and tags
  • The item must include all original parts and accessories
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Custom or special order items
  • Items marked as “final sale”
  • Products that have been assembled, used, or damaged after delivery

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service team within 15 days of receiving your order by emailing [email protected] with your request
  2. Include your order number and details about the product you would like to return or exchange
  3. Our team will provide you with a Return Authorization Number and shipping instructions
  4. Package the item securely in its original packaging and include all accessories
  5. Ship the item back to us using a trackable shipping service (return shipping costs are the customer’s responsibility unless the return is due to our error)

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Return Address:

HOMCOM Sales Store Returns
3644 Stewart Street
Indianapolis, IN 46268
United States

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our warehouse), we will process your refund or exchange. You will receive an email notification when this has been completed.

Refund Method: Refunds will be issued to the original payment method used for purchase.

Processing Time: Please allow 5-10 business days for the refund to appear in your account after processing (timing depends on your financial institution).

Exchange Process

If you’re exchanging an item for a different product:

  1. Follow the standard return process above
  2. Indicate in your return request that you would like an exchange and specify the replacement item
  3. Once we receive your return, we will process the exchange and ship your new item
  4. You will be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear HOMCOM Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. The details are as follows:

Product Name: [Product Name]

Reason for Return/Exchange: [Please specify reason]

Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]

Please provide the Return Authorization Number and further instructions at your earliest convenience.

Thank you,

[Your Full Name]
[Your Contact Information]

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to ensure your HOMCOM shopping experience is completely satisfactory.

Last Updated: [Insert Date]