At HOMCOM Sales Store, we’re dedicated to making your furniture shopping experience seamless and satisfying. Below you’ll find all the details about our shipping options and straightforward returns process for our stylish and affordable home and office furniture.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Cost: $12.95 (applies to all orders)

2. Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Cost: FREE for orders over $50

Note: We currently ship worldwide, with the exception of some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to be completely satisfied with your HOMCOM furniture purchase. If you’re not happy with your item, you may return it within 15 days of receiving your order for a refund or exchange.

Eligibility Requirements

To qualify for a return or exchange:

  • The item must be in its original condition – unused, unassembled, and with all original packaging and tags
  • The item must include all original parts and accessories
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Custom or special order items
  • Items marked as “final sale”
  • Products that have been assembled, used, or damaged after delivery

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service team within 15 days of receiving your order by emailing [email protected] with your request
  2. Include your order number and details about the product you wish to return or exchange
  3. Our team will provide you with a Return Authorization Number and shipping instructions
  4. Package the item securely in its original packaging with all accessories
  5. Ship the item back to us using a trackable shipping service

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We strongly recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Return Address:
HOMCOM Sales Store Returns
3644 Stewart Street
Indianapolis, IN 46268
United States

Refund Process

Once your return is received and inspected (typically within 3-5 business days of arrival at our warehouse), we will process your refund or exchange. You’ll receive an email notification when this is completed.

  • Refund Method: Refunds will be issued to the original payment method used for purchase
  • Processing Time: Please allow 5-10 business days for the refund to appear in your account after processing (timing depends on your financial institution)

Exchange Process

If you’re exchanging an item for a different product:

  1. Follow the standard return process above
  2. Indicate in your return request that you would like an exchange and specify the replacement item
  3. Once we receive your return, we will process the exchange and ship your new item
  4. You will be responsible for any price difference and additional shipping costs

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and cover all associated shipping costs.

Need Help?

If you have any questions about our shipping or returns policy, our friendly customer service team is happy to help. Contact us at [email protected].

We appreciate your business and strive to make your HOMCOM shopping experience completely satisfactory!